Change Logs

Introduction of Monitoring Group Test Mode:
When an asset is being tested, its monitoring group can be set to a new 'test mode'. This will push through alerts when the camera is triggered into the administration portal; however, it will not alert the monitoring stations about it, expecting resolution. This enables technical staff to test installations without interrupting the monitoring workflow.

Improvements to welcome email/forgot password email:
A new customizable email template has been introduced with bug fixes on the email hyperlink if different environments, specifically for users using a web client.

Confirmation of site safety before resolving an intruder event:
Before closing an alert that has been marked as intruder, the monitoring operators must confirm there are no threats on site. A new pop-up window has been introduced for this purpose.

End-to-end Milestone integration compatibility:
Watchful is now fully compatible with Milestone VMS Integration. Any camera on Milestone can now seamlessly be added to the Watchful platform.

Site schedule calendar format bug-fix:
The calendar to select the site schedule has been updated by changing the format to Mon-Sun and shows the date of the week.

Site control page improvements in customer App:
Site control page has been improved by introducing new tabs. Notify being the latest feature where the user can customize the mode for notification either through email or SMS for the alert status e.g. intrusion.

Binding alerts to SLA:
A new alert after ‘n’ seconds setting will be overridden, and instead, the alert life is tied to the SLA. This ensures one incident when being dealt with by a monitoring officer is not creating multiple related alerts with a different alert. This improves the data quality when mapping an incident to an alert.

Grouping alerts related to a site together:
For sites that have multiple assets, the alerts are now grouped under that site with reference to the asset it is coming from as opposed to creating completely independent alerts.

Major update to include Milestone Server Integration and Integrator Tenant Manager for Central Monitoring Stations. Minor bug fixes on Sales Order functionality and AI trainer for Monitoring Operators. Improved the Holiday Schedule to allow for both disarm and arm events in the future. Improved Activity Log to feature more auditing of changing dispositions with events.